- Time of issue:2021-06-09 16:42:36
Please contact customer service for stock information before submitting your order.
Or click here to contact our local dealer partners.
Currently in the United States (except Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands)
Free shipping is available on all orders supporting FreeJump trampolines and accessories.
US purchases cannot be shipped internationally at this time, nor to Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, nor to APO/FPO addresses or P.O. Boxes.
For shipping to other parts of the world, please contact our customer service.
Or check with our local dealer partners.
Once your order is submitted and payment is completed, we will process your order and arrange shipping within 24 hours.
Products are delivered directly to your home via courier. When you order from freejumptrampoline.com, we will provide you with a tracking number via email or text message once the product has been shipped.
Direct delivery to your home
All products are shipped in 1 - 4 boxes. Trampoline boxes are heavy and we recommend two people per box to carry them.
For special shipping requirements, please contact our customer service team.
Shipping charges apply for spare parts.
For additional questions regarding delivery, please contact our customer service.
Interested in professional or self-installation, please visit our Installation Center for more information.
Customer Service Contact
Tel: +86 158 9967 0445
If you decide that your trampoline product is not for you, a return request can be made within 7 days of receiving the trampoline product. The product must be in saleable condition with original packaging materials and free of damage. We will refund your purchase price, less all actual shipping costs (including to and from your location), and less a restocking fee equal to 15% of the purchase price.
The following types of items are not eligible for return for refund
Damaged or defective items received - we will gladly replace these items with identical items at no charge.
Promotional items offered free of charge.
Items returned without FreeJump's prior written authorization (RMA) or after the product has been delivered to you for more than 7 days.
Items that are attempted to be returned on a "ship-to-pay" basis.
Items not purchased directly from FreeJump.
Items purchased on special offers, promotions, etc.
To arrange a return within 7 days of receipt, please contact our after-sales service at +86 15899670445 or email firstname.lastname@example.org. If you are returning an item outside of 30 days of receipt, please fill out the online warranty request form. Once submitted, our team will review your situation and contact you within 5 business days regarding the next step. For your convenience, we can help set up a return label. Once we receive your return, please allow 1-2 weeks for processing. The money for the returned item will be returned to the payment method used for your original purchase.
Can I refuse to accept delivery or cancel an order that has been shipped?
Flying Artisan always cares about your satisfaction. However, if you decide to cancel a shipment that is in transit or refuse delivery of an item that was legally ordered from us, then credit will be issued for that item as specified in our return policy. If you refuse delivery because the item appears to be damaged, we expect you to accept delivery of your item and if there is any problem, please call us immediately at +86 15899670445. contact our Customer Service Department to assist you in resolving the problem.
How do I submit a warranty review request?
Please ensure that your product is still under warranty as described above and complete the online warranty request form. Once submitted, our team will review your situation and contact you within three business days with next steps. Please be sure to fill out all requested information completely and be sure to include proof of purchase and all necessary photos.
*For international customers, please contact the store or seller from whom you purchased directly.
Missing, damaged or defective merchandise
Flying Artisan takes great pride in the products we offer. We continually evaluate the quality control of our products, as well as our packaging and shipping methods. Please inspect all parts prior to assembly to ensure that there are no missing, damaged or defective parts. If you have any missing or damaged parts, please call our Customer Service Department (+86 15899670445) within 3 days of delivery of the item to advise of any missing, damaged or defective parts. Flysmith will act quickly to rectify the situation.
Here's what we will do.
If a part is lost, we will send it to you immediately by courier.
If a part is damaged or defective, we will send a replacement and provide you with instructions on what to do next. We may ask you to follow the instructions for the next step, or we will arrange for someone to pick it up free of charge. Please retain all original packaging materials in case the item needs to be returned to Flysmith.
Flysmith will not pay for unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by Flysmith (see return policy above for details).
If you are not assembling your product yourself, please check to ensure that all parts are included and in good condition before arranging for a third party to assemble your product. Flysmith is not responsible for any installation costs incurred due to missing, damaged or defective parts.
Return details can be obtained by contacting.
Tel: +86 158 9967 0445